Enterprise Management Associates Announces IT Service Management (ITSM) Consulting Services Offerings designed to guide IT organizations through complexities of successfully deploying ITSM initiatives

BOULDER, Colo. and NEW YORK, Oct. 23 /PRNewswire/ -- INTEROP -- Enterprise Management Associates (EMA), a leading IT management research and consulting firm, announced today the formal launch of its ITSM Consulting Services. EMA's consulting practice now provides comprehensive services for ITSM based on the IT Infrastructure Library (ITIL) and component technologies like CMDB, Service Catalog and Service Desk.

"Today's IT organization is under a tremendous amount of pressure -- to keep pace with rapid change and skyrocketing complexity and to respond to an increased demand for IT services -- all while trying to improve quality, control cost and align IT with the business," said Hank Marquis, director of ITSM consulting at EMA. "IT is in a position where they have to start working smarter, not harder -- and ITSM provides a structured approach to doing just that."

While ITSM and its components hold significant promise for the enterprise, the truth is that the majority of implementations are larger cultural, political and technical undertakings than most organizations realize.

"IT professionals tasked with implementing these complex projects face a number of formidable challenges such as gaining staff and management commitment, addressing technical hurdles like integration and delivering short-term wins in the context of a long-term vision," continued Marquis. "We're here to help our clients navigate these roadblocks and successfully deploy their ITSM initiative."

EMA's consulting services are offered in a 3-level framework -- providing organizations with the flexibility to engage with EMA based on where they are at in the lifecycle of their ITSM initiative. The three offerings include:

-- Level 1: Compass Service -- This two-to-three week engagement addresses all of IT operations -- from Governance to Service Support and the Service Desk to Change and Configuration Management to Service Delivery, Service Level Management, and IT Service Continuity -- and is designed to determine direction by answering the question -- "Where should we go first and why?" -- Level 2: Assessment Service -- Designed to answer the question "How do we get there and when?," this six-to-eight week project assesses an organization's readiness to tackle the project at hand, develops specific architecture recommendations and creates an implementation roadmap that lays out short-term wins in the context of a long-term vision. -- Level 3: Solution Design Service -- This 6-month engagement is focused working hand-in-hand with the client's team to specify and scope the solution, including people, process and technology, while answering the question -- "What do we do and how do we do it?"

Each of EMA's ITSM offerings leverage the firm's unique combination of hands-on experience, industry knowledge, product knowledge and field-proven consulting methodology and tools.

Working directly with real-world IT organizations, EMA has developed a patent-pending 8-step methodology that is proven to deliver quick-hitting, actionable results based on initial customer engagements within both large and small organizations. The focus of the methodology is three-fold -- tools, processes, and people are all critical to success. Each step builds on the efforts of the previous phase of the project, and the outcome is a solid foundation and an implementation roadmap that lays out the short-term wins in the context of longer-term goals.

EMA consultants draw on a host of exclusive, proven tools during real-world engagements, including EMA Environment Mapping Models, the EMA IT Maturity Model and EMA Foundational Rankings. In addition, they can tap into the EMA analyst team's up-to-date knowledge of the market and vendor offerings to help clients select appropriate solutions for their unique business needs.

"IT is going through an evolutionary period, transitioning from a technology focus to a service focus," said Marquis. "It's a whole new approach that has proven challenging for many organizations. We offer our knowledge of best practices, practical skills and real-world experience and help deploy processes that dramatically increase the contribution of IT to the business."

For more information on EMA's ITSM Consulting Services, visit http://www.emausa.com/web/ema_itservices.php

NOTE TO EDITORS

For more information or to arrange an interview contact Guy Murrel at gmurrel@catapultpr-ir.com at 303-581-7760 x17

About Enterprise Management Associates

Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm dedicated to the IT management market. The firm provides IT vendors and enterprise IT professionals with objective insight into the real-world business value of long-established and emerging technologies, ranging from security, storage and IT Service Management (ITSM) to the Configuration Management Database (CMDB), virtualization and service-oriented architecture (SOA). Even with its rapid growth, EMA has never lost sight of the client, and continues to offer personalized support and convenient access to its analysts. For more information on EMA's extensive library of IT management research, free online IT Management Solutions Center and IT consulting offerings, visit http://www.enterprisemanagement.com/.

Enterprise Management Associates

CONTACT: Guy Murrel, 1-303-581-7760, ext. 17,
gmurrel@catapultpr-ir.com, for Enterprise Management Associates

Web site: http://www.enterprisemanagement.com/