PLEASANTON, Calif., Feb. 26 /PRNewswire/ -- AlarmPoint Systems (http://www.alarmpoint.com/), a leading provider of communication applications that accelerate business processes, today announced that AlarmPoint Express will be delivered to customers of HP Network Node Manager i-series. AlarmPoint Express helps deliver instant, targeted notifications from the HP Network Node Manager product suite to mobile personnel who are responsible for resolving the incident, prior to business impact. These applications, combined with HP Network Automation and HP Network Node Manager iSPI for Performance products, enable users to meet and exceed service levels, achieve compliance and ultimately create processes around network notification and remediation.
AlarmPoint also announced a new web-services-based integration with HP Network Node Manager i-series, which allows IT professionals to assign events, assets and services to personnel based on event subscriptions and web-based assignments. This new capability builds an accurate mapping of the events and services to the personnel responsible for ensuring the delivery of the IT service. The result is the enterprise will be able to accurately target notifications, reduce false alarms, provide real-time visibility into the resolution process, automate the notification and escalation processes and enable remote or mobile personnel to solve events prior to service impact. Customers will also use the data created and collected by AlarmPoint to increase performance accountability and optimize IT processes to deliver a more agile incident resolution approach.
"With this new extensive integration and bundled product offering with HP, AlarmPoint helps enable improved network management and IT incident management capabilities to organizations of all types and sizes," said Desi DosSantos, VP of product management, AlarmPoint Systems, Inc.
The coupling of AlarmPoint with HP Network Node Manager i-series enables end users and IT professionals to control the methods and processes by which critical notifications are delivered, received and acted on. The combined solution reduces many of the complexities around incident and change management, optimizing the process of mapping, monitoring and notifying on critical network events. Enterprises are able to deliver faster resolution times, better staff utilization, immediate collaboration for mobile and remote IT professionals and better leverage of subject matter experts, resulting in a shorter time to resolution and higher service levels to the business.
"HP's Network Lifecycle Management solution is focused on increasing our customers' service levels, decreasing their costs and enabling them to achieve compliance. HP's alliance with AlarmPoint significantly enhances customer value across all of these objectives," said Joe Fox, product marketing manager, Software, HP. "This exemplifies HP's commitment to maximizing customer value through organic innovation and creative partnerships."
"The combination of AlarmPoint Express with HP Network Node Manager i- series and HP Network Automation provides network management professionals with a comprehensive approach to ensure network health and IT service availability. When issues occur, IT professionals will now receive instant, targeted information which will enable resolution without process overhead," said Joe Madden, president, Greenlight Group. "The end result is that customers will be able to optimize their incident management processes and deliver a higher level of IT services to the end customer."
The new advanced integration provides event assignment and subscription capabilities, two-way interactive alerting processes, real time event visibility within HP Network Node Manager i-series using event status annotations and a full, granular audit trail of the notification and resolution process. Users can also report on the resolution status instantly and from any wired or wireless device, resulting in better communication between IT and network management teams, a significant reduction in the mean time to resolve IT and business-impacting events and ultimately a higher level of service to the IT customer.
About AlarmPoint Systems
AlarmPoint Systems' communication solutions accelerate critical processes resulting in optimized business operations. With AlarmPoint, enterprises are able to instantly notify, collaborate and resolve critical incidents, delivering higher levels of response and service. AlarmPoint products create business agility by enabling today's lean, mobile and highly distributed workforces to dynamically accelerate processes and resolve incidents. Nearly 800 global firms use AlarmPoint as an enterprise-wide event notification and resolution platform. AlarmPoint delivers a consolidated approach for incident, support, service impact and emergency notification. AlarmPoint Systems is headquartered in Pleasanton, CA with European operations based in Woking, U.K. For more information, visit http://www.alarmpoint.com/ or call 800-861-3916.
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